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FAQ - Apex Securities

FAQ

A. A/C Opening
  1. Can I trade foreign shares on Apexetrade?
    Yes. Online trading access is available for Singapore, Hong Kong and US (NYSE, AMEX & NASDAQ) markets.

  2. How do I trade on foreign markets?

    For Existing Apex Securities Berhad ClientsFor New Clients
    1. If you already a Apexetrade online user, please contact your dealer or remisier (03-7890 8833) for further assitance.

    2. If you not an existing Apexetrade online user, please Sign Up    		To trade on foreign market, you need to open a trading account.

    Click here to Sign Up.

    Please contact our dealer representatives at (03-7890 8833) for further assistance.

B. Trading
  1. What are the trading hours for global exchanges?

    CountryExchangeTrading Hours (Malaysian Standard Time) to GMT +08:00
    SingaporeSGX8.30am - 9.00am (Pre-open)
    9.00am -12.00pm (Trading)
    12.00pm - 1.00pm (Mid-Day Break)
    1.00pm - 5.00pm (Trading)
    5.00pm - 5.05pm (Pre-close)
    5:06pm (Close)
    Hong KongHKEX9.00am - 9.30am (Pre-open)
    9.30am – 12.00pm (Trading)
    12.00pm - 1.00pm (Break)
    1.00 pm - 4.00 pm (Trading)
    USNYSE, AMEX & NASDAQ9.30pm - 4.00am (Summer)
    10.30pm - 5.00am (Winter)

    Please click here for Bursa Malaysia trading hour.

  2. Are the price quotes for Global Trading via Apexetrade live?
    Price quotes for global markets are delayed by 15 minutes and is available to all clients for FREE.

    Real-time market data for foreign stock exchanges can be subscribed via trading platform.

  3. What are the charges for Real-Time Market Data?
    Upon registration, you will received an email from N2N regarding charges and clear instructions on how to make the payment. You may contact N2N at 03-2241 1818 for further information.

  4. How is the subscription period being calculated?
    Subscription period is calculated based on calendar month. Once your subscription is activated you will be notified via email. You may contact N2N at 03-2241 1818 for further information.

    Note
    The subscription of one month package activated on the 15th Jan 2023 will only be available until end of the calendar month, i.e. 31st Jan 2023.

  5. When my current subscription is terminated, can I continue to have access to Real-Time Market Data?
    No. To continue to access Real-Time Market Data you must subscribe again for the appropriate package. The new subscription will be activated upon receipt of full payment.

  6. What are the brokerage fees and charges to trade on foreign shares?
    Please contact your designated Dealer Representative (03-7890 8833) or Customer Service Representatives (03-7890 8811) for more information.

  7. Can I trade foreign shares using mobile application?
    Yes, you can.

  8. How will I know how much is my trading limit?
    Trading limit is reflected on the “Order Pad”.

  9. Can I create my favorite Stock Watch list?
    Yes, you can create up to 50 favorite watch lists according to your preference.

  10. How to view my order status?
    Click on “Order Book” in function menu bar and select “Order status” for viewing order status for the trading day.

  11. I would like to trace back by historical order?
    Click on “Order Book” in function menu bar, select “Order History”, key in the order dates and click the search button. All historical orders will be kept up to 3 months.

  12. Can I revise or cancel an order?
    Yes, you can revise or cancel if your order has not been matched.

  13. How do I revise order quantity or price?
    - Click on the "Order Book" in function menu bar and select "Order Status"
    - Select the particular unmatched order
    - Right click your mouse pointer and select "Revise"
    - You will see the action on the order pad has been switched to "Revise"
    - Change the quantity or price of the order, key in trading pin and click "Revise"

  14. How do I cancel an order?
    - Click on the "Order Book" in function menu bar and select Order Status"
    - Select the particular unmatched order
    - Right click your mouse pointer and select "Cancel"
    - You will see the action on the order pad has been switched to "Cancel"
    - Key in trading pin and click "Cancel"

  15. What are Good Till Date (GTD) Order and Day Order?
    Good Till Date (GTD) Order is a conditional request made to the broker (or the system) to keep the order in system until a predetermined date, unless it is executed or cancelled as compared to Day Order, the order gets cancelled at the end of the day, if it is not executed.

  16. What is the maximum timeframe for a GTD Order?
    You may place a GTD order for a maximum period of 30 calendar days from the day you submit the order. However, if this Standing Instruction order is rejected or failed, it will NOT automatically be submitted at the next trading session. When this happens, you are advised to key in a fresh instruction.

  17. How do I view my shares holding?
    Click on “Portfolio” menu and select “Equities Portfolio”. This portfolio will automatically be updated once an order has been matched.
C. Deposit & Settlement
  1. How do I deposit fund to trade foreign shares?

    a. JOMPAY
    - You may view user guideline on how to deposit fund/make payment via JOMPAY

    b. Funds transfer to our bank accounts
    - You can make a direct payment to Apex Securities Berhad accounts as below.

    All payment must be made payable to Apex Securities Berhad.

    Name of BankBank Account No.
    CIMB Bank Berhad8002248227
    Maybank Berhad5120 2650 4818
    Public Bank Berhad3083 707 208

    Note: You are required to email or WhatsApp the bank in slip to your designated dealer/remisier. Please also indicate your trading account number and name in order for us to update your payment.

    d. At Apex Securities Berhad counter (3rd floor) and Menara UAC counter (5th floor)
    - You may settle at our counter either by cash/ cheque (payable to Apex Securities Berhad)

  2. What is the settlement currency for my purchases and sales for Global Trading?
    You can choose to settle foreign trades in Ringgit Malaysia (MYR) or the respective foreign currencies.

  3. How can I perform a withdrawal from my Trust Account?
    You may contact your designated dealer representative (03-7890 8833) or remisier to perform the withdrawal request.

    Alternatively, you may email your request to [email protected] , we will help you to forward your request to the relevant department.
D. Security
  1. How secure is this trading site?
    Apexetrade is a secured online trading facility. Security is addressed through a variety of controls. The first level of control lies with the client. Access to the site for registered clients is protected via User ID and password authentication. Placing of orders are confirmed by requiring you to key in your trading PIN before orders can be submitted. Data encryption provides the next level of control. Apexetrade uses 128-bit encryption to encode all orders submitted through the system. Finally, Apexetrade incorporates standard network security methods to guard against unauthorized access.

  2. What can I do to ensure that my account is secured?
    To protect your account, we strongly recommend you to practice the following steps regularly:

    - Do not allow any third party to register online on your behalf for security purposes.
    - You should never reveal your Login Password/ Trading Pin to anyone.
    - Change your Login Password and Trading Pin regularly.
    - Never write down your User ID/Login Password/Trading Pin where someone can find it or figure out what it is.
    - Never access this site from a computer that an ill-trusted individual may have access to.
    - Protect the computer or mobile device by activating the auto-lock function.
    - If you suspect any unauthorized use of your Login Password and Trading Pin, please notify us and change your Login Password and Trading Pin immediately. In addition, you should also periodically change your Login Password and Trading Pin.

  3. What happens if I fail to log in after several attempts?
    If you key-in the wrong password three (3) times consecutively, your online access will be deactivated. You will need to contact our Customer Service Representatives at +603-7890 8811 to reactivate.

  4. I've forgotten my password!
    - Click on “Password/Pin” then select “Forgot Password”
    - You will need to key in your Login ID to retrieve the hint to your password.
    - Answer to the hint and the system will generate a 6-digit temporary code and send to your registered email address.
    - Use this 6-digit temporary code to log in. Upon log in, you are required to change to your preferred password.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary log in password.

  5. How do I change my log in password?
    - Upon log in, click on “Password/Pin”
    - Click on “Change Password” to submit a new password (Alpha numeric minimum 8 characters).

  6. Does my password expire?
    Password will auto expire after 180 days. Please change your password upon expiry.
    Note: As an added security measure, you will be logged out from your account if your session is left idle for 20 minutes.

  7. I have forgotten my Log in ID!
    Please contact Customer Service Representatives at +603-7890 8811 for further assistance.

  8. I have forgotten my Trading Pin number.
    - Upon log in, click on “Password/Pin”
    - Click on “Forgot Pin” and answer to the hint
    - The system will automatically generate a temporary Trading Pin which will be sent to your registered e-mail address if the answer to your hint is correct.
    - You are not allowed to trade with the temporary Trading Pin. Click on “Password/Pin” then select “Change Pin” to set your new pin.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary pin.
E. Technical
  1. For optimal performance of Apexetrade, the following requirements are recommended:
    - Internet-enabled PC or notebook with Intel Core2Duo(1GHz) or higher CPU
    - At least 2 GB of RAM
    - Windows 7 or above
    - Available Hard disk space 15MB and above
    - An e-mail Account

  2. To best view Apexetrade, the following software may be downloaded by clicking on the related icons.
    Apexetrade is best viewed with Google Chrome or any modern browser (Firefox).

    Acrobat Reader - For viewing Apex Securities research and online documents.


  3. The following settings are recommended for a better screen view:
    - Set the monitor resolution at 1024 x 768
    - 32-bit colour display mode or above

  4. Do I need to clear out my temporary Internet files (cache)?
    Yes. The cache is a memory feature of the browser that you use. It helps you to navigate back and forth between pages quickly. As these temporary Internet files increase, it may cause delays or prevent pages from downloading completely.

    To clear the cache, do the following:

    You may view user guideline on how to clear temporary Internet files (cache)?

  5. Why is it that I can access the site from my home but not from my office?
    If you are unable to access from office, there may be a secure internal network called firewall or proxy server set up in your company's network.

    A firewall keeps your company's network secure but it can also prevent unauthorized access to certain websites from your office. The most common error message received when you are behind a firewall is "Server Error".

    To enable access to the online trading platform, please ask your company's network administrator to add www.apexetrade.com onto the list of authorized websites.

  6. How do I know if pop-up blocker function is blocking my access to Apexetrade?
    One of the reasons that you are not able to log in could be due to pop-up blocker function. When a pop-up is blocked, the address bar will be marked “Pop-up block” (Refer below)



    In order to disable the pop-up blocker function, do the following:
    You may view user guideline on how to disable the pop up blocker?

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