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FAQ - Apex Securities

FAQ

A. A/C Opening

  1. What is Apexetrade?
    “Apexetrade” is an online trading platform. With Apexetrade, you can trade anywhere anytime on any device.

  2. Who can apply for Apexetrade?
    Any individual or corporate can apply for Apexetrade.

  3. What is the minimum age to open a trading account?
    You must be at least 18 years of age.

  4. Will there be any charges for using the online services or the research materials?
    No, it is absolutely free of charge! With Apexetrade, you will get FREE real time quotes, research material and analysis chart.

  5. How do I trade with Apexetrade?
    First, click on “Sign Up” and fill in all the required information. Once you have completed the account registration, you will be required to proceed with the signing of relevant documents and mail it to Apex Securities Berhad.

    Our Customer Service Representatives (CSRs) will acknowledge your registration via phone or email and enable you to access the online trading facility.

  6. What documents are required to be submitted for an Apexetrade user?

    For Existing Apex Securities Berhad
    If you have an existing trading account with Apex Securities Berhad, you can register as an existing Apex Securities Berhad Client. However, in order to trade through Apexetrade, you are required to complete the below:

    >> Securities Terms & Conditions

    Please contact our CSRs at 603-7890 8811 for further assistance.


    For New Clients

    You will be required to open a trading account and a CDS Account with us.

    A trading limit will be assigned to all approved accounts, subject to our prevailing credit policy. Depending on the type of account opened, you may be required to furnish a minimum initial deposit or produce the proof of income. The actions required are as stated below:

    IndividualCorporate

    - CDS Opening Form

    - Apex Securities Berhad Trading Account Opening Application Form

    - W-8BEN Form
    Certificate of foreign status of beneficial owner for United States Tax Withholding and Reporting *for Cross Border Trading only

    - CDS Opening Form

    - Apex Securities Berhad Trading Account Opening Application Form

    - W-8BEN-E Form
    Certificate of foreign status of beneficial owner for United States Tax Withholding and Reporting *for Cross Border Trading only


    Required Documents

    IndividualCorporate
    1. Three (3) copies of NRIC/ Passport/ Armed Forces/ Police Personnel Authority Card (both sides)

    2. Three (3) copies of any of the following supporting documents:
      - Copy of Current/ Saving Passbook or
      - Copy of latest three (3) months bank statements or
      - Copy of EA form

    3. RM10.00 for opening of the CDS account
    1. Two (2) certified true copies of:
      a. Board Resolution (BR) authorizing the opening and operation of CDS Account

      b. Board Resolution authorizing the opening and operation of Online Trading Account

      c. Memorandum & Articles of Association (M&A)/ Constitution

      d. Certification of Incorporation of Public Company (Form 8) or Certification of Incorporation of Private Company (Form 9)

      e. Notice of Registration of New Name (Form 13, if applicable)

      f. Certificate Of Incorporation On Conversion To A Public Company, (Form 20, if applicable)

      g. Return of Allotment of Shares (Form 24), Notification of Change in the Registered Address (Form 44) & Managers and Secretaries (Form 49)

      h. Audited Financial Statements for the preceding two (2) years

      i. Power of attorney (if applicable)

      j. Settlement instruction (if any)

    2. Three (3) copiesof latest three (3) months bank statements

    3. RM10.00 for opening of the CDS account

    If you are residing overseas, you will be required to send your application forms (duly completed and signed), together with the required supporting documents to be witnessed by a Commissioner for Oaths / Notary Public.

    Thereafter, please mail your documents to:

    Customer Service Representatives,

    Apex Securities Berhad
    Level 5, Menara UAC,
    12, Jalan PJU 7/5, Mutiara Damansara,
    47800, Petaling Jaya,
    Selangor Darul Ehsan, Malaysia.

  7. What type of trading account can I open?
    You can open any of the following account(s):
    - Collateralized Trading Account (CTA)
    - Securities Trading Account (STA)
    - Cash Up Front Account
    - Discretionary Financing Account (DFA)
    - Margin Financing Account

    For more information, please visit Equities.

  8. What is the difference between a trading account and a CDS account?
    - A CDS account is an electronic account which is maintained by Bursa Malaysia Depository Sdn Bhd to keep track of your shares or stocks movement.
    - A trading account is an account opened with a broking firm such as Apex Securities Berhad in order for you to perform trades in Bursa Malaysia.

  9. How long does it take to process and approve my trading and CDS accounts application?
    It takes 2 to 3 working days provided all documents are duly completed and signed.

  10. If I am using the online trading service, can I still trade through my dealer's representative via telephone?
    Yes, the online channel acts as an additional means of accessing your account and trading. You may still opt to buy shares through your dealer's representative and sell through the online channel and vice versa.

  11. I am a foreign citizen, can I use the online trading service?
    Yes, you will need to open a trading account with us, and a CDS account with Bursa Malaysia Depository Sdn Bhd. However, you will need to comply with the foreign exchange rules and regulation stipulated by the central bank, Bank Negara Malaysia (BNM). www.bnm.gov.my

  12. When will I be able to start trading?
    Our CSR will inform you via email once your trading account has been activated.

  13. How can I amend my personal information?
    You may contact your designated dealer representative (03-7890 8811) or remisier to update your personal information. Alternatively, you may email your client updating of particulars form to [email protected]

B. Trading
  1. When can I submit my trade orders and when will my trade orders be executed?
    You can submit orders anytime of the day subject to the below trading hours.

    Country
    		ExchangeTrading Hours (Malaysian Standard Time)
    MalaysiaBURSA9.00am -12.30pm (Morning Session)
    2.30pm - 5.00pm (Afternoon Session)

    Please click here for foreign exchange trading hours.

  2. What is trading limit?
    Trading limit is the daily maximum amount that you are allowed to trade.

  3. How will I know how much is my trading limit?
    Trading limit is reflected on the “Order Pad”.

  4. Can I increase my trading limit?
    You can request. Please contact your designated dealer representative (03-7890 8833) or Remisier.

  5. What is T+2 Bursa Settlement Cycle?
    T+2 means trades are cleared and settled two days after the trade day. (T = trade day)

  6. Can I create my favorite “Stock Watch” list?
    Yes, you can create up to 50 favorite watch lists.

  7. How do I buy or sell odd lots?
    You need to change the Quote Screen platform from “Normal Board Lot” to “Normal Odd Lot”. The Order Pad quantity will change from (Qtyx100) to (Qtyx1).

  8. How to view my order status?
    Click on “Order Book” in function menu bar and select “Order Status”.

  9. How to view historical orders?
    Click on “Order Book” in function menu bar, select “Order History”. Key in the selected period and click on “Search” button. All historical orders will be kept up to 3 months.

  10. What does the description of my order status mean?

    StatusDescription
    CancelledYour order has been successfully cancelled and is confirmed by the Exchange
    ExpiredYour orders has expired if it has not been matched by the time market closes on the day
    FilledYour order has been matched at the exchange
    Partially FilledYour order has been partially matched, with the match quantity showed
    Pending QueueYour order is accepted in the Apexetrade but yet to accepted by the Exchange
    QueuedYour order that has been sent and duly acknowledged by the Exchange
    RejectedYour order has been rejected. You may view the reason for rejection by right click your mouse pointer and select "Order Detail"
    ReplacedYour request to reduce order quantity/price is confirmed by the Exchange

    The status of every order is tracked in the “Order Status” screen. Please refresh to ensure latest order status.

  11. Can I revise or cancel an order?
    Yes, you can revise or cancel if your order has not been matched by Bursa Malaysia.

  12. How do I revise order quantity or price?
    - Click on the "Order Book" in function menu bar and select "Order Status"
    - Select the particular unmatched order
    - Right click your mouse pointer and select "Revise"
    - You will see the action on the order pad has been switched to "Revise"
    - Change the quantity or price of the order, key in trading pin and click "Revise"

  13. How do I cancel an order?
    - Click on the "Order Book" in function menu bar and select Order Status"
    - Select the particular unmatched order
    - Right click your mouse pointer and select "Cancel"
    - You will see the action on the order pad has been switched to "Cancel"
    - Key in trading pin and click "Cancel"

  14. What are Good Till Date (GTD) Order and Day Order?
    Good Till Date (GTD) Order is a conditional request made to the broker (or the system) to keep the order in system until a predetermined date, unless it is executed or cancelled as compared to Day Order, the order gets cancelled at the end of the day, if it is not executed.

  15. What is the maximum timeframe for a GTD Order?
    You may place a GTD order for a maximum period of 30 calendar days from the day you submit the order. However, if this Standing Instruction order is rejected or failed, it will NOT automatically be submitted at the next trading session. When this happens, you are advised to key in a fresh instruction.

  16. What is a Limit Order?
    A Limit Order is an order placed at a specified price. A buy limit order can only be executed at the limit price or lower, and a sell limit order can only be executed at the limit price or higher.
    A limit order can only be filled if the stock’s market price reaches the limit price.

  17. How do I view my shares holding?
    Click on “Portfolio” menu and select “Equities Portfolio”. This portfolio will automatically be updated once an order has been matched.

  18. What is a contra transaction?
    A contra transaction takes place when you buy and sell the same counter/ stocks within T+2.

    It is a transaction where a member company allows its clients to settle outstanding purchase positions against outstanding sales positions of the same securities.

  19. What is Intraday Short Selling (IDSS)?
    Intraday Short Selling (IDSS) allows clients to short sell a list of securities (approved by Bursa Malaysia Berhad) that they don’t own, and then buy the same securities with condition that the short position must be closed off on the same trading day.

  20. How to apply for IDSS?
    - You must have an existing collaterised trading account or open a new trading account.
    - Fill in the Securities Borrowing and Lending Agreement (SBL).
    - Fill in the IDSS Application Form.

  21. Where can I view Stock News?
    - Select the particular stock
    - Right click your mouse pointer and select “Stock News”

  22. What will happen to my unmatched orders at the end of a trading day?
    All unmatched orders for the day will expire at the end of that trading day. However, if it is a Good-Till-Date (GTD) order (This is a Standing Instruction, good till a certain date specified by the client), it will automatically re-queue at each trading day session until it is matched, or when the instruction expired or cancelled.

  23. What happens if I submit an order after the market is closed?
    An order submitted after the close of the market is classified as a Standing Instruction. You may view it in the Order Book as a pending order. Your order will be submitted for execution when the market opens on the next trading day.

  24. If I have more than one trading account with the Apexetrade facility, how do I ensure that I trade under the desired account?
    On the “Order Pad” click on the drop down arrow under “Account No. (Name)”. Your trading account/s maintained with Apex will appear. Click on the desired account to trade.

  25. What are the charges that i need to pay in order to trade online?

    You will need to pay broker's commission fee, stamp duty fee (For "shares or stocks" - RM1.00 for every RM1,000 contract value or fraction of the value of the contract, subject to maximum of RM1,000; and
    For "marketable securities"- RM1.00 for every RM1,000 contract value or fraction of the value of the contract, subject to maximum of RM200, clearing fee (0.03%) and SST (Sales & Service Tax as imposed by government).

  26. What are the other trading channels available besides desktop trading?
    You can trade via phone by installing our “Apexetrade” mobile application from Google Play store (Android user) or Apps Store (IOS user).

  27. Can I submit or amend orders via email?
    No, we do not accept submissions or amendments of orders via email. All orders and cancellations must be placed through our recognized trading channels, which is, the Internet or telephone.

  28. What happens if I have made a mistake in my order, such as wrongly selected buy/sell, or executed wrong price or wrong contract?
    Once a trade is matched, it is treated in the same manner as trades executed through your dealer’s representative / remisier. We advise you to exercise caution in your trading and extra care in the online submissions of your orders.

  29. Why is my order being cancelled?
    - A counter has not been selected
    - The stock quantity is less than or equal to zero
    - The stock quantity has exceeded the maximum quantity allowed in a single trade
    - The stock price is less than or equal to zero
    - The stock price has exceeded the upper or lower price limit allowed
    - The stock price is not in accordance with the price bid interval as provided by Bursa Malaysia
    - The order date was submitted wrongly i.e. backdating is not allowed
    - The particular counter has been suspended
    - You have no trading limit
    - You have exceeded your trading limit
    - Your trading account has been suspended
    - Your account has not been activated
C. Deposit & Settlement
  1. How do I deposit fund and pay for the shares that I have purchased?

    a. Apexetrade eSettlement
    - You may view user guideline on how to perform online eSettlement via Apexetrade.

    b. JOMPAY
    - You may view user guide on how to deposit fund/make payment via JOMPAY

    c. Funds transfer to our bank accounts
    - You can make a direct payment to Apex Securities Berhad accounts as below.
    All payment must be made payable to Apex Securities Berhad.

    Name of Bank
    		Bank Account No.
    CIMB Bank Berhad8002248227
    Maybank Berhad5120 2650 4818
    Public Bank Berhad3083 707 208

    Note: You are required to email or WhatsApp the bank in slip to your designated dealer/remisier. Please also indicate your trading account number and name in order for us to update your payment.

    d. At Apex Securities Berhad counter (3rd floor) and Menara UAC counter (5th floor)
    - You may settle at our counter either by cash (Max : RM1000)

  2. Receipts of Third-Party Deposits

    Third- Party Deposit Accepting Circumstance w.e.f 15th November 2022
    - Limited to immediate family members such as spouse, children, parents, siblings and sole proprietor if entity.
    - Require proof of relationship supporting document : Birth certificate, Married certificate, SSM registration certification and Identification card (whichever relevant). Such supporting document is require to provide “one time” ONLY per trading account basis.

    Note:
    - 3rd party deposit where there do NOT appear to be any discernible relationship between Payer and Client
    Deposit/payment will not be acceptable for settlement. Client or cheque issuer will require to submit claim for refund of payment at cost
    - Not to make payment via JOMPAY for overdue BUY contract
    - Strongly NOT encourage to use Third-Party Deposit payment method to do settlement for overdue Buy contract to avoid delays of confirmation of payer details which could resulted execution of force selling by Company eventually.

    For more details, please contact your Dealers Representative/Remisier.

  3. Where can I check my net cash balance?
    Click on 'Settlement' and 'E-settlement'. Your cash balance is reflected in red as “Amount Available to Setoff Outstanding”.

  4. When must I pay for the shares that I bought?
    All shares purchased will be due for payment on T+2, you are required to settle by T+2 (due date) before 2 pm. However, if the buying client fails to pay on T+2 by 2pm, the Company has the right to 'sell-out' the shares to cover his outlay on T+3.

    For example, if you make a purchase on Monday, then the due date for your contract is on Wednesday before 2pm. Public holidays and any non-market days such as Bursa Malaysia prescribed closure days and weekend will not be counted as part of the "T+2" settle period.

  5. What are the key dates that I have to be aware of for sale of securities?
    Securities have to be ready for delivery in your CDS account at the latest on T+2 by 11.30am. Bursa Malaysia will carry out an auto buy-in on T+2 from 2.00pm to 5.00pm. Cash settlement will take place on T+3 if the buying–in is unsuccessful.

    Note
    A buy-in situation only arises if you fail to deliver the securities at the stipulated period. Pursuant the Securities Act 1983, it is construed as a short selling, and is a criminal offence.

  6. How can I check my outstanding position?
    Click on “Settlement” then select “eSettlement” OR Click on “Report” then select “Client Summary”

    Note:     Your outstanding position is the end of the day position of the previous day.

  7. When will I receive my sales proceeds?
    Upon the selling of shares, you will receive payment on T+2.

  8. When do I receive my contract notes?
    Generated contract notes will be sent to you on the next working day following each transaction (T+1) day. For e-contract, you will receive the contract notes via email on the following day.

  9. When do I need to settle my contra loss?
    You are required to settle all the contra losses within two (2) market days from the date of contra, failing which interest shall be charged on the outstanding contra losses at the prevailing interest rate set by the company.

  10. When do I get my contra profits payment?
    Contra profit payment shall be paid to you on the second market day from the date of contra, after deducting contra loss(es), outstanding interests and/or any other debit charges.

  11. How can I perform a withdrawal from my Trust Account?
    You may contact your designated dealer representative (03-7890 8833) or remisier to perform the withdrawal request.
    Alternatively, you may email your request with your trading account number and name to [email protected]

  12. What is Electronic Share Payment (ESP) service?
    ESP is a service offered to client which allows payment to be auto credited into your trust account or your designated bank account.

  13. How do I apply for e-share payment (ESP) service?
    To apply for ESP, please complete the Letter of Payment Instruction and submit it to your designated dealer representative, remisier or our nearest branch together with the following supporting documents:

    - Individual: A copy of identification documents e.g. NRIC, Passport, and Authority Card AND a copy of Bank saving passbook / Bank statement

    - Corporate: A copy of certified Certificate of Incorporation / Certificate of Registration AND a copy of Bank saving passbook / Bank statement

  14. Can I authorize a third party (dealer/remisier) to collect my sales cheque?
    Yes, you will need to sign on the Letter of Authorization and Standing Instructions as attached in the Individual Account Opening Form.

  15. How can I subscribe for e-Statement?
    You just need to logon to www.apexsec.com.my and sign up. You can also refer to our user guide on how to subscribe for e-Statement

  16. Will I still receive paper statements if I sign up for E-Statements?
    No. When you enroll in E-Statements your paper statement is no longer delivered.

  17. Is it safe to receive E-Statements?
    Yes, they are encrypted and password-protected to ensure your personal information is kept private. It's important to keep your login credentials secure to prevent unauthorized access.

  18. Are there any fees for receiving E-Statements?
    No, we do not charge fees for receiving E-Statements.

  19. Why do I need to give consent to Bursa Malaysia Depository Sdn Bhd for the disclosure of my stock balances in CDS account?
    Your consent will enable Bursa Malaysia Depository Sdn Bhd to disclose the stock balances of your own CDS account to Apex Securities Berhad in order for Apex Securities Berhad to conduct stock checking to avoid short-selling (for online trading purposes). It also allows access to stock balances in order to calculate collateral value and to grant a higher trading limit for your trading account (i.e. Collateralized Trading Account – CTA). In the absence of this authorization, you will not be allowed to trade online and/or treat shares in your own CDS account as collaterals for higher trading facilities from Apex Securities Berhad.

  20. For what purpose does Bursa Malaysia Depository Sdn Bhd need to grant my consent for the disclosure of my stock balances in CDS Account?
    Pursuant to the Securities Industry (Central Depositories) Act 1991 and corresponding Rules of Bursa Malaysia Depository Sdn Bhd, this will enable Bursa Malaysia Depository Sdn Bhd to disclose or download periodically the stock balances to Apex Securities Berhad for added verification or stock check purposes.
D. Security
  1. How secure is this trading site?
    Apexetrade is a secured online trading facility. Security is addressed through a variety of controls. The first level of control lies with the client. Access to the site for registered clients is protected via User ID and password authentication. Placing of orders are confirmed by requiring you to key in your trading PIN before orders can be submitted. Data encryption provides the next level of control. Apexetrade uses 128-bit encryption to encode all orders submitted through the system. Finally, Apexetrade incorporates standard network security methods to guard against unauthorized access.

  2. What can I do to ensure that my account is secured?
    To protect your account, we strongly recommend you to practice the following steps regularly:

    - Do not allow any third party to register online on your behalf for security purposes.
    - You should never reveal your Login Password/ Trading Pin to anyone.
    - Change your Login Password and Trading Pin regularly.
    - Never write down your User ID/Login Password/Trading Pin where someone can find it or figure out what it is.
    - Never access this site from a computer that an ill-trusted individual may have access to.
    - Protect the computer or mobile device by activating the auto-lock function.
    - If you suspect any unauthorized use of your Login Password and Trading Pin, please notify us and change your Login Password and Trading Pin immediately. In addition, you should also periodically change your Login Password and Trading Pin.

  3. What happens if I fail to log in after several attempts?
    If you key-in the wrong password three (3) times consecutively, your online access will be deactivated. You will need to contact our Customer Service Representatives at +603-7890 8811 to reactivate.

  4. I've forgotten my password!
    - Click on “Password/Pin” then select “Forgot Password”
    - You will need to key in your Login ID to retrieve the hint to your password.
    - Answer to the hint and the system will generate a 6-digit temporary code and send to your registered email address.
    - Use this 6-digit temporary code to log in. Upon log in, you are required to change to your preferred password.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary log in password.

  5. How do I change my log in password?
    - Upon log in, click on “Password/Pin”
    - Click on “Change Password” to submit a new password (Alpha numeric minimum 8 characters).

  6. Does my password expire?
    Password will auto expire after 180 days. Please change your password upon expiry.
    Note: As an added security measure, you will be logged out from your account if your session is left idle for 20 minutes.

  7. I have forgotten my Log in ID!
    Please contact Customer Service Representatives at +603-7890 8811 for further assistance.

  8. I have forgotten my Trading Pin number.
    - Upon log in, click on “Password/Pin”
    - Click on “Forgot Pin” and answer to the hint
    - The system will automatically generate a temporary Trading Pin which will be sent to your registered e-mail address if the answer to your hint is correct.
    - You are not allowed to trade with the temporary Trading Pin. Click on “Password/Pin” then select “Change Pin” to set your new pin.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary pin.
E. Technical
  1. For optimal performance of Apexetrade, the following requirements are recommended:
    - Internet-enabled PC or notebook with Intel Core2Duo(1GHz) or higher CPU
    - At least 2 GB of RAM

    - Windows 7 or above
    - Available Hard disk space 15MB and above
    - An e-mail Account

  2. To best view Apexetrade, the following software may be downloaded by clicking on the below links.

    Apexetrade is best viewed with Google Chrome or any modern browser (Firefox).
    Acrobat Reader     - For viewing Apex Securities research and online documents.

  3. The following settings are recommended for a better screen view:
    - Set the monitor resolution at 1024 x 768
    - 32-bit colour display mode or above

  4. Do I need to clear out my temporary Internet files (cache)?
    Yes. The cache is a memory feature of the browser that you use. It helps you to navigate back and forth between pages quickly. As these temporary Internet files increase, it may cause delays or prevent pages from downloading completely.

    To clear the cache, do the following:

    You may view user guideline on how to clear temporary Internet files (cache)?

  5. Why is it that I can access the site from my home but not from my office?
    If you are unable to access from office, there may be a secure internal network called firewall or proxy server set up in your company's network.

    A firewall keeps your company's network secure but it can also prevent unauthorized access to certain websites from your office. The most common error message received when you are behind a firewall is "Server Error".

    To enable access to the online trading platform, please ask your company's network administrator to add www.apexetrade.com onto the list of authorized websites.

  6. How do I know if pop-up blocker function is blocking my access to Apexetrade?
    One of the reasons that you are not able to log in could be due to pop-up blocker function. When a pop-up is blocked, the address bar will be marked “Pop-up block” (Refer below)



    In order to disable the pop-up blocker function, do the following:
    You may view user guideline on how to disable the pop up blocker?

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