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FAQ - Apex Securities

FAQ

A. A/C Opening
  1. What are Derivatives?
    Derivatives are financial instruments used to manage one’s exposure to today’s volatile markets. A derivative product’s value is derived from an underlying instrument, such as commodities or indices.

  2. What are the available derivatives in Bursa Malaysia?
    Bursa Malaysia Derivatives (BMD) offers 3 categories of derivatives:

    Commodity Derivatives - Crude Palm Oil Futures (FCPO), Gold Futures (FGLD), Tin Futures (FTIN), Crude Palm Kernel Oil Futures (FPKO), Options on Crude Palm Oil Futures (OCPO), etc.

    Equity Derivatives - FTSE Bursa Malaysia KLCI Futures (FKLI), FTSE Bursa Malaysia KLCI Options (OKLI), Single Stock Futures (SSFs), Mini FTSE Bursa Malaysia Mid 70 Index Futures (FM70), etc.

    Financial Derivatives – 3 Month Kuala Lumpur Interbank Offered Rate Futures (FKB3), 3 Year Malaysia Government Securities Futures (FMG3), etc.

  3. What are the available Futures Exchanges in Apex Securities Berhad?
    - Bursa Malaysia Derivatives (BMD)
    - Hong Kong Futures Exchange (HKFE)
    - Chicago Mercantile Exchange (CME)
    - Chicago Board of Trade (CBOT)
    - New York Mercantile Exchange (NYMEX)
    - Commodity Exchange (COMEX)

  4. How do I open a derivatives trading account?
    Firstly, click on "Sign Up" and fill in all the required information. Upon completion, you will be required to send application forms (duly completed and signed), together with the required supporting documents to the following address:

    Derivatives Department,
    Apex Securities Berhad
    Level 5, Menara UAC,
    12, Jalan PJU 7/5, Mutiara Damansara,
    47800, Petaling Jaya,
    Selangor Darul Ehsan
    MALAYSIA

    Required Documents

    IndividualCorporate

    1. Copy of NRIC/Passport/Authority Card (front & back on the same page)

    2. Any of the following supporting documents:
    - Copy of latest three (3) months Current/Saving account bank statements
    - Latest three (3) months’ pay slips
    - Latest EA form

    3. RM 10.00 for opening account stamp duty.

    		- Certificate of Incorporation/Registration

    - Memorandum and Articles of Association (M&A)

    - Latest two (2) years Audited Financial Statements

    - Board Resolution authorising the opening of account

    - List of Authorized Signatories & Authorized Traders

    - Copy of NRIC/Passports of ALL Directors, Authorized Signatories, and Authorized Traders

    - Copy of Return of Allotment Shares (Form 24) / Notification of Change in Registered Address (Form 44) / Notification of Change in Register of Directors, Managers and Secretaries (Form 49) / Notice of Registration of New Name (Form 13) [If Applicable]

    - RM 10.00 for opening account stamp duty.

    Alternatively, please contact our derivatives dealing team at +603-7890 8866 / +6012-670 0135 for further assistance.

  5. How long does it take to process and approve my Derivatives Trading Account Application?
    Within seven (7) working days provided all documents are duly completed and signed.

  6. What is the margin requirements for different products?
    Different product has different requirement. Please contact our derivatives dealing team at +603-7890 8866 / +6012-670 0135 for further assistance.

  7. Why should I trade with Apex Securities Berhad?
    We provide the following services to our clients:

    - Free trading platform, available on desktop and mobile App
    - Free live charting tools with indicators
    - Accessible to Global Derivatives Products*
    - Free Daily Research Report
    - Free consultation services from our Derivatives Dealing Team

    *Terms and conditions apply

  8. How can I trade derivatives products through Apex Securities?
    You can trade through our web-based trading platform www.apexetrade.com or via our mobile application.

  9. What are the platforms available for trading in derivatives?
    - TC Plus
    - Trading Technologies (TT)

  10. Do I need to pay for using the trading platforms?
    No, it is free for TC Plus. We also offer trading on TT which is a subscription-based trading platform providing additional trading features.

  11. Is there any live charting services?
    Yes, our charting tool is live and it is FREE. You may find charts at different time frame with a list of charting tools and indicators.

  12. I’m a foreign citizen, can I use the online trading service?
    Yes you can. You will need to open a derivatives trading account with us.
B. Trading
  1. When can I submit my trade orders and when will my trade orders be executed?
    You can submit orders anytime of the day subject to the below trading hours.
    Country
    		Exchange
    		ProductTrading Hours (Malaysian Standard Time) to GMT +08:00
    Malaysia
    		BURSAFCPO/FEPO10.00am to 10.30pm (Pre-Open)
    10.30 am to 12.30pm (Morning Session)
    2.00pm to 2.30pm (Pre-Open)
    2.30pm to 6.00pm (Afternoon Session)
    8.45pm to 9.00pm (Pre-Open)
    9.00pm to 11.30pm (T+1 Night Session)
    FGLD

    		8.30am to 9.00am (Pre-Open)
    9.00am to 12.30pm (Morning Session)
    2.00pm to 2.30pm (Pre-Open)
    2.30pm to 5.30pm (Afternoon Session)
    8.45pm to 9.00pm (Pre-Open)
    9.00pm to 2.30am (T+1 Night Session)
    FKLI/FM70

    		8.15am to 8.45am (Pre-Open)
    8.45am to 12.45pm (Morning Session)
    2.00pm to 2.30pm (Pre-Open)
    2.30pm to 5.15pm (Afternoon Session)
    8.45pm to 9.00pm (Pre-Open)
    9.00pm to 2.30am (T+1 Night Session)
    *Take Note: T+1 Night Session would be considered as next day trade.

  2. How do I view derivatives products through www.apexetrade.com?
    Click on “Exchange” in function menu bar and select “M’sia Derivatives (MY)” to view all derivatives products.

  3. How do I submit my order?
    Select the Contract that you want to trade and then fill up the details in the “Order Pad” along with your 6-digit trading pin.

  4. How do I view my order status?
    Click on “Order Book” then select “Order Status” to view order status.

  5. How do I view historical order?
    Click on “Order Book” in function menu bar, select “Order History”. Key in the selected period and click on “Search” button. All historical orders will be kept up to 3 months.

  6. What does the description of my order status mean?

    StatusDescription
    CancelledYour order has been successfully cancelled and is confirmed by the Exchange
    ExpiredYour orders has expired if it has not been matched by the time market closes on the day
    FilledYour order has been matched at the exchange
    Partially FilledYour order has been partially matched, with the match quantity showed
    Pending QueueYour order is accepted in the Apexetrade but yet to accepted by the Exchange
    QueuedYour order that has been sent and duly acknowledged by the Exchange
    RejectedYour order has been rejected. You may view the reason for rejection by right click your mouse pointer and select "Order Detail"
    ReplacedYour request to reduce order quantity/price is confirmed by the Exchange

    The status of every order is tracked in the “Order Status” screen. Please refresh to ensure latest order status.

  7. Can I revise or cancel an working order?
    Yes, you can revise or cancel if your order has not been matched by Bursa Malaysia.

  8. How do I revise my working order?
    - Click on the “Order Book” in the function menu bar
    - Select “Order Status”
    - Select the particular working order
    - Right click your mouse pointer and select “Revise”
    - Amend your order at bottom-right “Order Pad”
    - Insert your “Trading Pin” and click “Revise”

  9. How do I cancel my working order?
    - Click on the “Order Book” in the function menu bar
    - Select “Order Status”
    - Select the particular working order
    - Right click your mouse pointer and select “Cancel”
    - Insert your “Trading Pin” and click “Cancel” at bottom right "Order Pad"

  10. What will happen to my unmatched orders at the end of the trading day?

    All unmatched orders for the day will expire at the end of that trading day. However, if it is a Good-Till-Date (GTD) order (This is a Standing Instruction, good till a certain date specified by the client), it will automatically re-queue at each trading day session until it is matched, or when the instruction expired or cancelled.


  11. What happens if I have made a mistake in my order, such as wrongly selected buy/sell, or executed wrong price or wrong contract?
    Once a trade is matched, it is treated in the same manner as trades executed through your dealer’s representative / remisier. We advise you to exercise caution in your trading and extra care in the online submissions of your orders.

  12. How can I view my portfolio?
    Click on “Portfolio” menu and select “Derivatives Portfolio”. This portfolio will automatically be updated once an order has been matched.

  13. Can I submit an order after the market is closed?
    No, it cannot be submitted after the market is closed.
C. Deposit & Settlement
  1. How do I deposit funds into my trading account?
    You can make a direct payment to Apex Securities Berhad accounts as below. All payment must be made payable to “Apex Securities Berhad”.

    Name of BankBank Account No.
    Maybank Berhad5140 1171 5354

    Methods to deposit your funds:
    - Cheque
    - Direct Bank-in
    - E-Banking/ATM Transfer/Online Transfer

    Note: You are required to email the bank in slip to your derivatives dealing team at [email protected]. Please also indicate your trading account number and name in order for us to update your funds.

  2. How do I withdraw my funds from my trading account?
    Please complete and submit the withdrawal form to us via email at [email protected]

  3. How long is the withdrawal process?
    The cut-off time for daily submission is 10:00am. Any submission after 10:00am will be processed on the next business day.

    - MYR Currency: within 1 business day
    - Foreign Currencies: within 7-14 business days as it takes some time for money conversion [Any remittance charges from the banks will be borne by client]

    Should you have any enquiries, kindly contact derivatives dealing team at +603-7890 8866 / +6012-670 0135.
D. Security
  1. How secure is this trading site?
    Apexetrade is a secured online trading facility. Security is addressed through a variety of controls. The first level of control lies with the client. Access to the site for registered clients is protected via User ID and password authentication. Placing of orders are confirmed by requiring you to key in your trading PIN before orders can be submitted. Data encryption provides the next level of control. Apexetrade uses 128-bit encryption to encode all orders submitted through the system. Finally, Apexetrade incorporates standard network security methods to guard against unauthorized access.

  2. What can I do to ensure that my account is secured?
    To protect your account, we strongly recommend you to practice the following steps regularly:

    - Do not allow any third party to register online on your behalf for security purposes.
    - You should never reveal your Login Password/ Trading Pin to anyone.
    - Change your Login Password and Trading Pin regularly.
    - Never write down your User ID/Login Password/Trading Pin where someone can find it or figure out what it is.
    - Never access this site from a computer that an ill-trusted individual may have access to.
    - Protect the computer or mobile device by activating the auto-lock function.
    - If you suspect any unauthorized use of your Login Password and Trading Pin, please notify us and change your Login Password and Trading Pin immediately. In addition, you should also periodically change your Login Password and Trading Pin.

  3. What happens if I fail to log in after several attempts?
    If you key-in the wrong password three (3) times consecutively, your online access will be deactivated. You will need to contact our Customer Service Representatives at +603-7890 8811 to reactivate.

  4. I've forgotten my password!
    - Click on “Password/Pin” then select “Forgot Password”
    - You will need to key in your Login ID to retrieve the hint to your password.
    - Answer to the hint and the system will generate a 6-digit temporary code and send to your registered email address.
    - Use this 6-digit temporary code to log in. Upon log in, you are required to change to your preferred password.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary log in password.

  5. How do I change my log in password?
    - Upon log in, click on “Password/Pin”
    - Click on “Change Password” to submit a new password (Alpha numeric minimum 8 characters).

  6. Does my password expire?
    Password will auto expire after 180 days. Please change your password upon expiry.
    Note: As an added security measure, you will be logged out from your account if your session is left idle for 20 minutes.

  7. I have forgotten my Log in ID!
    Please contact Customer Service Representatives at +603-7890 8811 for further assistance.

  8. I have forgotten my Trading Pin number.
    - Upon log in, click on “Password/Pin”
    - Click on “Forgot Pin” and answer to the hint
    - The system will automatically generate a temporary Trading Pin which will be sent to your registered e-mail address if the answer to your hint is correct.
    - You are not allowed to trade with the temporary Trading Pin. Click on “Password/Pin” then select “Change Pin” to set your new pin.

    Alternatively, you may contact Customer Service Representatives at +603-7890 8811 to request for a temporary pin.
E. Technical
  1. For optimal performance of Apexetrade, the following requirements are recommended:
    - Internet-enabled PC or notebook with Intel Core2Duo(1GHz) or higher CPU
    - At least 2 GB of RAM
    - Windows 7 or above
    - Available Hard disk space 15MB and above
    - An e-mail Account

  2. To best view Apexetrade, the following software may be downloaded byclicking on the below links.

    Apexetrade is best viewed with Google Chrome or any modern browser (Firefox).
    Acrobat Reader     - For viewing Apex Securities research and online documents.


  3. The following settings are recommended for a better screen view:
    - Set the monitor resolution at 1024 x 768
    - 32-bit colour display mode or above

  4. Do I need to clear out my temporary Internet files (cache)?
    Yes. The cache is a memory feature of the browser that you use. It helps you to navigate back and forth between pages quickly. As these temporary Internet files increase, it may cause delays or prevent pages from downloading completely.

    To clear the cache, do the following:

    You may view user guideline on how to clear temporary Internet files (cache)?

  5. Why is it that I can access the site from my home but not from my office?
    If you are unable to access from office, there may be a secure internal network called firewall or proxy server set up in your company's network.

    A firewall keeps your company's network secure but it can also prevent unauthorized access to certain websites from your office. The most common error message received when you are behind a firewall is "Server Error".

    To enable access to the online trading platform, please ask your company's network administrator to add www.apexetrade.com onto the list of authorized websites.

  6. How do I know if pop-up blocker function is blocking my access to Apexetrade?
    One of the reasons that you are not able to log in could be due to pop-up blocker function. When a pop-up is blocked, the address bar will be marked “Pop-up block” (Refer below)



    In order to disable the pop-up blocker function, do the following:
    You may view user guideline on how to disable the pop up blocker?

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